Shipping & Returns
How we get your sealed product to you safely — and what happens if something goes wrong.
Last updated: 11 June 2026
Dispatch
Orders are dispatched within 1–2 business days of payment via Australia Post with full tracking. You'll receive your tracking number by email as soon as your order ships.
Packaging
Every booster box, pack and collection is wrapped, padded and securely boxed so it arrives in the same condition it left us — mint and sealed. We're collectors too; we pack the way we'd want our own stock packed.
Delivery Areas
We ship Australia-wide. International shipping may be available on request — contact us for a quote before ordering.
Damaged or Incorrect Items
If your order arrives damaged, or you receive the wrong item, contact us at hello@relicrares.com.au within 7 days of delivery with photos of the item and packaging. We'll arrange a replacement or full refund, including return postage where applicable.
Change of Mind
Because sealed trading card products are collectibles whose value depends on remaining sealed and unopened, we generally do not accept change-of-mind returns. If you believe there are exceptional circumstances, get in touch — we'll always hear you out.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.
Pre-Orders
- Pre-orders are dispatched the week of the product's official release.
- You can cancel a pre-order for a full refund any time before it is dispatched.
- If a supplier fails to deliver stock to us, we'll refund you in full immediately.
Questions
Anything unclear? Email hello@relicrares.com.au — we respond within 24 hours.